Is the price I see the price I pay?
Yes, plus 13% HST. Vehicle prices are shown before HST; the checkout adds the HST and shows the total your card is charged before you pay. That price covers the base fare, the distance, the airport pickup fee where it applies and any levy where one is required, less your discounts. Extra waiting beyond the included time and changes you ask for on the day are the only things that can add to it. There are no zone surcharges for downtown Toronto, Mississauga or Niagara.
What happens if my flight is late?
We track your flight number and time the pickup to the actual landing. Domestic arrivals include 30 minutes of waiting from landing and international arrivals 60 minutes, so a delay or a long customs line does not cost you anything.
Where do I meet my driver at Pearson?
Your driver meets you in the arrivals hall after baggage claim with a name sign and walks you to the car at the pre-arranged pickup area. Before pickup we email you the chauffeur's name, mobile number and car. Meet and greet is included in every Pearson pickup, not an add-on.
What is included in the price?
The fare for your route and car (a base fare that covers the first 20 km, then a rate per km), the airport pickup fee on airport pickups, meet and greet in arrivals and the included waiting time. 13% HST is added at checkout. We do not use the Highway 407 toll road unless you ask for it. Gratuity is up to you.
Do you have discounts?
Yes, three. Long trips get 1% off for every full 100 km, up to 20%. Members of Black Executive Rewards (a free account) get 5% to 20% off every ride as their completed kilometres in the last 12 months grow, in steps of 1,000 km; the long-distance discount and the member rate together are capped at 20% a ride. New customers can use a first-ride code at checkout when we are running one. Discounts come off the fare, not the airport pickup fee or levies, and HST is charged on the discounted price.
How do I cancel or change a booking?
Cancel free of charge up to 24 hours before pickup and you are refunded in full. Changes are free when made more than 24 hours ahead; after that we do our best. Use the help desk page or call us with your booking reference.
Do you have child seats?
Yes. Add up to three child seats when you book. Tell us the children's ages in the notes so we bring the right seats.
Can I book for someone else?
Yes. Enter the traveller's name and phone in the booking and your email for the receipt. Corporate accounts can book for guests and colleagues.
How far ahead do I need to book?
Online bookings need at least three hours' notice. For something sooner, call us and we will tell you straight away whether a car is free.
Which payment methods do you accept?
Visa, Mastercard and American Express online, and invoicing for approved corporate accounts. Your card is charged when you confirm the booking.
Ready when you are.
See your fixed fare in under a minute. Free cancellation up to 24 hours before pickup.