Cancelling
- Cancel up to 24 hours before the pickup time and you get a full refund to the card you paid with.
- Cancel less than 24 hours before pickup and the fare is refunded less 50%.
- If you do not show and do not contact us, the fare is not refunded (a "no-show"). For airport pickups, a no-show is recorded only after the included waiting time has passed and we have tried to reach you by phone and text.
- If your flight is cancelled or diverted, tell us as soon as you know and we will rebook or refund in full.
Pay later bookings
With "Pay later" no card is taken and nothing is charged when you book; you pay the fare after your trip. The same rules apply: cancelling up to 24 hours before pickup costs nothing, a later cancellation is billed at 50% of the fare, and a no-show at the full fare.
Changing a booking
Changes are free when made more than 24 hours before pickup. If the change alters the distance or vehicle, the fare is recalculated and the difference charged or refunded. Use the help desk or call +1 905 364 8477 with your booking reference.
Waiting time
- Airport pickups include 30 minutes of waiting after a domestic landing and 60 minutes after an international landing, measured from the actual landing time.
- Other pickups include 10 minutes of waiting from the booked time.
- After the included wait, time is billed in 15-minute blocks at the vehicle hourly rate.
Refunds
Refunds go back to the original card within 5 to 10 business days, depending on your bank.